Client Service Leadership For Social Impact 2024 Masterclass

£270.00

In this 4-week high-impact masterclass participants will learn the following:

  1. The mindset, attributes and relationship with a client;
  2. Strategies for dealing with challenging situations of clients;
  3. Application of Client Experience Excellence to your role as a leader;
  4. Application and sustainability of Client Experience Excellence with your employees.
Category:

Description

Faculty Members:
Barry Davis is the Founder and President of The Human Side. He has dedicated over 40 years to the training and development industry. The focus of his work has ranged from personal development to client service, communication and human relations skills, training trainers, developing coaches, coaching leaders, leadership development, strategic planning, developing accountable communication, holding challenging conversations and dozens of other customised programmes. Barry has held his Chartered Professional in Human Resources designation for 13 years and held International Coach Federation Certified Coach (ACC) for 8 years, and is certified in Conversational Intelligence®. Barry is based in Regina, Saskatchewan, Canada.

Carolyne A. Opinde Dr.h.c. is an award-winning social impact expert, author, speaker and the Founder and CEO of The NGO Whisperer® Centre For Social Impact. She is the convenor of The NGO Whisperer® Masterclass and The NGO Whisperer® Global Fellowship Programme. Dr. Opinde is based in Manchester, United Kingdom.