The NGO Whisperer® Masterclasses
Client Service Leadership For Social Impact
15 – 29 November 2024
In this 3-Week High-Impact Masterclass you will learn:
- The mindset, attributes and relationship with a client;
- Strategies for dealing with challenging situations of clients;
- Application of Client Experience Excellence to your role as a leader;
- Application and sustainability of Client Experience Excellence with your employees.
Deadline
Effective Monitoring, Evaluation and Learning For Social Impact
06 – 20 December 2024
In this 4-Week High-Impact Masterclass you will learn:
- How to develop a Theory of Change and Results Chain for your intervention;
- How to develop simple indicators to measure progress;
- How to collect and manage data from your interventions;
- How to develop a simple learning framework;
- How to share and communicate results from your interventions.
Deadline
Strategic Planning 101 Handbook
