The NGO Whisperer® Masterclasses
Strategic Planning 101 Handbook

Strategic Planning 101 Workbook PDF
£12
Client Service Leadership For Social Impact

14, 21, 28 November 2025
11:00 – 13:00 GMT (UK)
In this 3-Week High-Impact Masterclass you will learn the following:
- The mindset, attributes and relationship with a client;
- Strategies for dealing with challenging situations of clients;
- Application of Client Experience Excellence to your role as a leader;
- Application and sustainability of Client Experience Excellence with employees.
